Last updated: March 10, 2025

Apart from any refund rights granted by applicable law, if you purchased directly on our website and a money-back guarantee was offered at checkout, you may be eligible for a refund if all the following conditions are met:

1. You contacted us by email at hello@mediet.app within the applicable subscription term following your purchase of access to the “Personalized Mediterranean Coach” (i.e., within seven (7) days for the 7-Day plan, thirty (30) days for the 1-Month plan, or ninety (90) days for the 3-Month plan);

2. You followed the “Personalized Mediterranean Coach” for the full duration of your selected subscription term (seven (7), thirty (30), or ninety (90) consecutive days, as applicable) and can provide evidence that you followed it according to the requirements described below in the section “How to Show You Followed the ‘Personalized Mediterranean Coach’.”

We will review your request and inform you (via email) whether your request has been approved. If approved, your refund will be processed and the amount will be credited to the original payment method used for the purchase.

If you fail to meet any of the above conditions, your refund request may be denied.

How to Show You Followed the “How to Show You Followed the “Personalized Mediterranean Coach”.

You can demonstrate that you have followed the “How to Show You Followed the “Personalized Mediterranean Coach” only if:

1. You send us screenshots or an unedited video showing that you followed the plan for the full applicable subscription term (seven (7), thirty (30), or ninety (90) consecutive days, as applicable) and co.

IMPORTANT:

Please note that only fulfilling the requirements listed above entitles you to a refund under the Money-Back Guarantee policy. For clarity, this Money-Back Guarantee does not apply in any other circumstances, including but not limited to the following:

- You believe you do not have enough time to follow the “Personalized Mediterranean Coach”;

- You find the “Personalized Mediterranean Coach" too difficult or too easy;

- You have previously received a refund under this policy.

Financial reasons for refund are also not accepted:

Claims arising from expectations that no charges would apply, including misunderstandings that:

- The plan subscription fee would not be renewed or would be terminated automatically;

- The subscription would not automatically renew, or that the services provided would not require payment.

A refund will not be granted if the client fails to follow the Money-Back Guarantee procedure, refuses to comply with instructions from the Customer Service team, or did not read the Terms and Conditions before purchasing a plan that does not meet their needs. Refunds are also not granted for plans purchased by mistake or based on incorrect assumptions, or if the client simply changes their mind for non-technical reasons.

If the client does not meet the above Money-Back Guarantee conditions, all paid subscription fees are non-refundable and non-transferable, unless otherwise specified or required by applicable law.

Residents of the European Union and the United Kingdom have the right to withdraw from the digital content purchase contract within fourteen (14) days of the contract being concluded, without additional fees and without giving any reason. However, this right does not apply if the performance of the contract has begun with the client's express prior consent and acknowledgment. Clients agree to immediate performance of the contract and acknowledge that they will lose the right of withdrawal once the servers confirm the purchase and the relevant purchase is successfully delivered. In such cases, a refund will not be issued unless there is a defect in the digital content.